Quality Assurance Analyst (Training Team)

JOB DESCRIPTION

As a Quality Assurance (QA) Analyst you will be responsible for creating and implementing a quality assessment and tracking program. You will perform periodic quality reviews of configuration along with policy and procedure adherence for the Benefit Configuration team. This role engages in planned and systematic activities to provide confidence that we are fulfilling our requirements for quality and continuous quality improvement. It provides guidance to Customer Success teams to address quality requirements and improvement. This role recommends revisions to, or creation of, new protocols, policies, procedures and/or systems as a result of QA audit and looks for new and innovative ways to evaluate quality to minimize risk to the organization.

JOB RESPONSIBILITIES

  • Develop methodology for performing QA on all aspects of benefit configuration, using both manual and automated processes
  • Coordinate and conduct routine scheduled audits of benefits administration data to assure 99% accuracy of data and system configurations
  • Participate in client implementation QA processes 
  • Support quality and process improvement efforts
  • Prepare and present accurate and timely QA audit and tracking reports and dashboards to both internal and external stakeholders
  • Partner with Trainers to improve our training program and documentation 
  • Partner with product and engineering teams to continuously improve our platform 
  • Support data reconciliation efforts as required
  • Be responsible for the creation, maintenance, and execution of manual and automated tests 
  • Understand client expectations on Quality and SLAs and ensure we continually meet or exceed those expectations
  • Validate configuration and implementation of groups on our Benefits Administration Platform
  • Act as an advocate for end user experience 

QUALIFICATIONS

  • 3-5 years of Quality Assurance experience in a Benefits Administration or Healthcare Insurance industry
  • Bachelor’s degree or relevant experience in the field
  • Familiarity with SQL and Excel Pivot tables and reporting 
  • Excellent written and verbal communication skills
  • Proficiency in MS Office
  • Strong problem solving and analytical skills
  • Able to write in explanatory and procedural styles for multiple audiences
  • Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders
  • Demonstrated ability to facilitate meetings and mediate among stakeholder groups
  • Ability to prioritize and organize work effectively and under pressure with light supervision
  • Self-starter who pays extreme attention to detail and strives for excellence

Resumes may be submitted to: jobs@vimly.com