Doug McCarter serves as our Vice President of Client Service. In this role, he will lead our Client Services team to increase quality of service outcomes, build greater scalability, and drive operational efficiencies. In addition, Doug will partner with Customer Success, Professional Services, People and Culture, Product Management, and our Sales organization to standardize and elevate the customer experience.
Doug has led large customer-facing operations and has worked with major Fortune 500 clients throughout his career, domestically and internationally. Before joining Vimly, Doug held a senior leadership role at PlanSource, where he led their Customer Support area that included Client Services, Call Center Operations, Customer Success, and their HSA/FSA/Cobra administration teams. Before joining PlanSource, Doug worked for Banner Health where he oversaw the transformation and consolidation of patient scheduling and patient relation contact volumes, from 292 locations across 6 states to a centralized location in Phoenix Arizona.
Doug resides in Salt Lake City with his wife, two daughters, and their spouses. He enjoys kayaking, canvas oil painting, and spending time with his family in his free time.