As Vice President of Customer Success, Ed is responsible for the Customer Support and National Account Client Services teams. Ed focuses on developing the strategic framework to scale operations, enhancing processes and methodologies, and ensuring customers receive excellent service and value from Vimly’s solutions. Ed brings 20 years of technology, service delivery, and customer success experience in the Financial Services, Global Logistics, and Insurance industries.
Before joining Vimly, Ed held several leadership roles at Vertafore, a SaaS-based solutions provider for the independent Insurance market. In his prior position as VP of Professional Services, he successfully built a customer success organization and led the Professional Services implementation teams serving Vertafore’s strategic client base.
Ed attended the University of Washington and resides in greater Seattle.