Customer Success

Our Customers Are At The Heart Of Our Organization.

Our philosophy is that Customer Success happens when we don't wait for customers to contact us with problems, but rather when we accompany them along their entire customer journey.

Our Customer Success teams are committed to providing the highest degree of customer service.  Because no two clients are the same, we work with our benefit administration customers to develop a caring, personalized approach.

For those customers interested in leveraging our SaaS-enabled technology and keeping high-value customer touchpoints, SIMON for Partners (please see product page for details) is available. We support this business model by connecting our customers and our Vimly Product Support Specialists. 

We’ve built a team of product and benefit administration experts who are driven to maximize customer success. Our passion to serve is one of the reasons our clients have been so loyal to us over the years.  And we to them.